<aside> 🧭 Curiosity | Bias to action | Kindness | Courage | Humor | Love

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Guiding principles

Work

• Don't be impatient when explaining the obvious to your peers, subordinates, or managers. They are asking because they don't have the context. Reward their curiosity by being enthusiastic, supportive, and mindful with your replies.
• Don't raise your voice. Ever.
• If you can't explain it to an intern, you don't know it yourself.
• Write. You're never too high up the ladder for note-taking.
• Over-communicate.
• Respect boundaries.
• Don't reward over-work. Applies to yourself too.
• Don't talk over others. You can also interrupt people by thinking. Don’t.
• Ask yourself everyday: What steps are you taking to reduce the frustration of your team and your customers?
• Observation > Opinion. Ask questions to understand thought process. Don't be quick to judge. Give people the benefit of the doubt.
• If a junior/subordinate outshines you, encourage them and nurture them. Don't let ego get in the way.
• Alignment > Agreement. Everybody does not need to be on the same page about the path for a decision to be successful—they just need to be aligned on the destination. Encourage and learn from healthy debate.
• If your subordinates are surprised by your feedback, you've been doing a bad job at communicating.
• People won't learn from what you say, they will learn from what you do. Your values should be portrayed through your behaviour—this is what your peers will learn—and this will go on to become the company culture. Choose your actions wisely.
• As you go up the ladder, you'll miss out on the details. You'll seem forgetful. This will demotivate and frustrate your team. Learn to manage this.
• Unless serious, do not undermine your subordinates in front of their subordinates.
• Be opinionated, not biased